Hospitality Management Diploma

Brief Program Description

The Glenn College Hospitality Management Diploma is a two-year diploma program that prepares students for management roles in the hospitality and food and beverage industries. Students gain foundational and advanced skills across operations, finance, human resources, marketing, and leadership areas. The program, recognized by the American Hotel and Lodging Educational Institute (AHLEI), includes a 960-hour co-op work experience component for real-world application of learned skills.

* This program has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills.

Career Occupations

Graduates are prepared for roles such as:

• Banquet Manager
• Food and Services Manager
• Operations Manager
• Events Manager
• Front Desk Manager
• Guest Services Manager
• Public Relations Manager
• Room Service, and Housekeeping
• Restaurant Manager

Admissions Requirements

General Admission Requirements

• Minimum 18 years old

Language Proficiency Requirements

Applicants must demonstrate English proficiency through one of the following:

• BC English 12 with a minimum C+ grade
• IELTS 5.5
• TOEFL iBT 46–59
• TOEIC band 605 - 780

Learning Objectives

Upon successful completion of this program, students will be able to:

• Be able to communicate as a hospitality industry manager with both staff and customers.
• Demonstrate expertise in leadership skills in the hospitality sector.
• Identify and assess financial information and its implications on business with regard to developing a hospitality enterprise.
• Effectively market and provide appealing, responsible, and professional food and beverage services to your customers.
• Be able to manage front-of-the-house and back-of-the-house hotel and restaurant operations.
• Manage and resolve human relations conflicts and safety issues in the context of the hospitality sector.
• Analyze and understand emerging hospitality industry trends and innovations.
• Apply principles of sustainable decision-making and practices in the context of the hospitality business.
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations.
• Apply principles and practices of guest and customer services in a hospitality setting.
• Showcase competency and employability through applying learned skills and knowledge from course work appropriately and effectively in a professional workplace setting.
• Showcase dependability, resourcefulness, creative problem-solving, and professionalism at a workplace under supervision.

At the end of Glenn College’s Hospitality Management Diploma Program, students will be able to demonstrate a knowledge of management operations in the hospitality industry; including food and beverage, financial management, supervision and leadership, human resources, housekeeping, marketing and sales.

Method of Evaluation

• Individual and group assignments
• Weekly chapter tests
• Final course examinations
• Student Performance Evaluation from co-op supervisors
• Final Work Experience Report

Completion Requirements

• 70% minimum attendance
• Minimum 70% passing grade for each course
• Successful completion of the 960-hour co-op placement

Program Duration

• In-Class Instructional Hours: 960 hours (48 weeks)
• Co-op Work Experience: 960 hours (44 weeks)
• Total Program Hours: 1,920 hours over approximately 92 weeks

* If the program is longer than 12 months, a subsequent student enrolment contract can only be signed after 50% of the program’s hours of instruction listed in the original contract have been provided.

Homework Hours

• 6–18 hours per week

Delivery Method(s)

In-Class Instruction

100% in-person

Co-op Placement

In-person hospitality industry experience

Required Course Materials

Program Organization